Operational Excellence
Policy and procedure development and cohesion – write/revise all policies within operations to ensure consistency in the employee and customer life cycle.
Audits and accountability – create expectations to monitor team performance, including reports that measure accountability for agreed-to standards at monthly, quarterly, and annual intervals.
Strategic Planning
and Implementation
Facilitate strategic planning to guide the direction of an organization. Ensure both internal and external analysis are complete and competitive advantage is clarified.
Utilize strategic plan to determine implementation guide, including actionable steps and timelines. Create measures of success within monthly, quarterly, and annual intervals.
Customer Service, Employee Experience, and Organizational Culture Assessment
Coordinate customer satisfaction surveys and focus groups to improve customer experience.
Assess employee experience through job analysis, organizational structure review, and organizational culture assessment.
Manage change processes and communication before, during, and after change initiatives are implemented.
Training and Development
Design training and development programs for specific topic areas based on organizational needs.
Evaluate current training and development programs for effectiveness and manage change processes and communication before, during, and after change initiatives are implemented.
Regulatory Affairs and Compliance
Prepare applications for new sites and programs after environmental and marketing analysis.Guide process for reporting and evaluation documents.
Prepare narrative for site visits, evaluation reports, and required responses.
Facilitate cohesive documents to share the story and vision of the organization.
Contact 3C
Looking for more information or want to schedule an initial consultation?
Fill out the our email form to send a message.
Contact 3C
Looking for more information or want to schedule an initial consultation?
Fill out the our email form to send a message.
