Operational Excellence

Higher Education Application

Policy and procedure development and cohesion – write/revise all policies within academic operations to ensure consistency in the student life cycle, including student progression, student advising and support, and the relationship between academic and support teams.

Audits and accountability – create expectations to monitor academic team performance, including reports that measure accountability for agreed-to standards at monthly, quarterly, and annual intervals. Build audits to validate academic delivery and faculty engagement.

Strategic Planning and Implementation

Higher Education Application

Strategic planning services specific to academic delivery, including growth, retention, graduation, and placement services.

New program research and development.

Customer Service, Employee Experience, and Organizational Culture Assessment

Higher Education Application

Build systems for student advising and support to increase retention and deliver a high-touch model of service. Ensure all forms are created and usable to ensure documentation and reporting. Provide training to student advisors so they are competent student success coaches.

Review division and department structure as part of the culture of the institution. Identify strategies to improve employee experience to foster student-centric teams.

Training and Development

Higher Education Application

New instructor orientation – build new instructor orientation for faculty to ensure understanding of adult learning theory, key differences between online and F2F delivery, and comfortability with the LMS and other systems.

Faculty development – provide consistent faculty training to help develop faculty expertise in supporting adult learners, creating an inclusive learning experience, and ensuring content and delivery are student-centric.

Regulatory Affairs and Compliance

Higher Education Application

Prepare applications for new sites and programs after environmental and marketing analysis.

Write narrative for site visits, evaluation reports, and required responses. Guide process for self-evaluation reports, institutional assessment and improvement plans, and reaccreditation (reaffirmation) applications.

Facilitate cohesive documents to share the story and vision of the organization.